Transforming contact centres with a digital-first customer experience strategy
Contact centres are in a state of change. The move towards more hybrid working environments has forced contact centres to…
Category: Technology
Gartner reveals Govt uncertainty around artificial intelligence
Government organisations around the world are adopting artificial intelligence (AI) technologies to help them achieve their public purpose or mission,…
CX tech rising, but human interaction still key
CX tech is on the rise, but human interaction still key, according to new research from NTT. NTT has released…
NVIDIA expands collaboration with Lenovo to include VMware’s Project Monterey
NVIDIA has announced an extension of its collaboration with Lenovo to include participation in the early access program, Project Monterey.…
Lack of understanding of artificial intelligence and machine learning contributing to cybersecurity attacks
While use of artificial intelligence and machine learning is high amongst IT decision makers, more than half are unsure what…