While use of artificial intelligence and machine learning is high amongst IT decision makers, more than half are unsure what the technology actually means,...

Contact centres are in a state of change. The move towards more hybrid working environments has forced contact centres to adopt more flexibility and...

Government organisations around the world are adopting artificial intelligence (AI) technologies to help them achieve their public purpose or mission, but government employees are...

CX tech is on the rise, but human interaction still key, according to new research from NTT. NTT has released the 2021 edition of the...

NVIDIA has announced an extension of its collaboration with Lenovo to include participation in the early access program, Project Monterey. Project Monterey is designed to...