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Transforming contact centres with a digital-first customer experience strategy

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Contact centres are in a state of change. The move towards more hybrid working environments has forced contact centres to adopt more flexibility and...

Gartner reveals Govt uncertainty around artificial intelligence

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Government organisations around the world are adopting artificial intelligence (AI) technologies to help them achieve their public purpose or mission, but government employees are...

CX tech rising, but human interaction still key

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CX tech is on the rise, but human interaction still key, according to new research from NTT. NTT has released the 2021 edition of the...