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  • RETURNS POLICY

    RETURNS POLICY

    PRODUCT RETURNS

CANCELLING YOUR ORDER

The United Kingdom's Distance Selling Regulations give you the right to cancel your order for any item purchased from thetopproject.com, for a full refund.  You must inform thetopproject.com via email or in writing within 7 days clearly stating your order number before returning any items.  For orders that are 'Awaiting Dispatch' it may be possible to cancel your order before it is dispatched.  If however your order has already shipped, you will need to return the order to us.

AVAILABILITY

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

RETURNING AN ITEM

If you are not completely satisfied with your purchase, please return the item or items to us in their original condition complete with labels* within 7 days of receipt. After satisfactory inspection of your return we will issue a refund for the goods on receipt. Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement. ** thetopproject.com is not liable for the cost of returning items.* 

If you wish to return your item and receive a full refund items need to be returned and reach us within 7 days of being received by you.

EXCHANGE AN ITEM

Please follow the 'Return an Item' procedure for the return of the item you would like to exchange. You can purchase the new item at any time as a seperate transaction.

Subject to stock availability, we will exchange items that are returned to us within 7 days of being received by you. Please advise us upon receipt of your purchase if you wish to exchange. Please note that return postage costs incurred in an exchange are payable by you. Once this is received the new item will be posted immediately.

Please enclose your receipt with the item and return to: The Top Project, Studio 1/2, 39 Muirhouse Street, Glasgow G411QD

FAULTY ITEM

If the item you received is faulty, please contact shop@thetopproject.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us. Upon receipt of your goods we will either refund, replace or repair your item.

In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your Paypal account to the value of the item at the time of purchase and any shipping costs incurred. Please note that refunds onto Paypal can take up to 30 days and are subject to Paypal refund regulations.

Returns & exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).

Please enclose your receipt with the item and return to:

THE TOP PROJECT
Studio 1/2
39 Muirhouse Street
Glasgow G411QD

IF YOU RECEIVE AN INCORRECT ITEM

If you suspect that the item you received is not what you have ordered, please contact shop@thetopproject.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

This returns policy does not affect your statutory rights.

HELP ENSURE THE QUALITY OF OUR PRODUCTS

*Note: when trying on items of clothing do not remove labels. Please ensure that you are not wearing a perfume, aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Handle with care and do not apply any unnecessary force.