ITEM ADDED
  • FAQs

    FAQs

    TERMS & CONDITIONS

HELP & FAQS

1. Where is my order?

  • We aim to deliver your order within the time-scale's set out below, however delivery times cannot be guaranteed.
  • If you have not received your order within the below time-scale please leave 7 days before contacting us to investigate the non-arrival.

DELIVERY TIME-SCALE:

PROJECT A 
(Designer Printed Tops) MADE TO ORDER, 
Dispatched within 10-14 working days. 
PROJECT B 
(
Top Project Designs with Recycled Silks) 
Dispatched within 7-10 working days. 
PROJECT C 
(Printed Organic Cotton Tee's, Sweatshirts, Bags) 
Dispatched within 3 working days. 
PROJECT D 
(Vintage Silk Tops) Dispatched within 3 working days. 

Made to Measure Garments

  • When placing an order for made to measure items you will be provided with an estimated due date. This due date incorporates the time required to manufacture your items. Please be aware that this date is only a guide. 

If any item cannot be delivered within this time, we will inform you for the reason for the delay, along with a proposed delivery date.  Should you need any further information you can call us on the number below, or you can Email: Customer Service. 

2. How much is delivery?

  • Standard delivery within the UK is £3.50
  • Overseas delivery charges are dependant on country. We will email you the additional delivery cost following purchase. 
  • For International sales, we can quote you different courier and Royal Mail costs and delivery times.
  • FREE delivery for orders over £60.

3. Who do I contact if I have a query with my order?

  • If you have a query in relation to your order, please contact Customer Services on 07957424464.  Please have your order reference number to hand.
  • If you would like to contact us in writing or by email please click here.

 CONTACT US

General Queries: Hello@thetopproject.com
Sales Returns or Exchanges: Sales@thetopproject.com

THE TOP PROJECT
Studio 1/2
39 Muirhouse Street
Glasgow G41 1QD
United Kingdom

T: +44 (0)7957 424464 

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